FAQs
★ TEAM KIT STORE SUPPORT ★
Everything you need to know about sizing, custom printing, shipping, and returns before placing your order.
🚚 Free shipping over $69 · Duties & taxes included (DDP)
Sizing & Fit
How do I choose the right size?
Use our Size Guide and measure your chest (around the fullest part) and body length (shoulder to hem). Comparing these measurements with a jersey you already own is the safest way to ensure a perfect fit. If you're between sizes, size up for a relaxed game-day look or size down for a more tailored feel.
Do you offer kids and baby sizes?
Yes! We cover a full range for young fans:
- Infant & Baby: by month (0–3M, 3–6M, 6–12M, 12–18M, 18–24M)
- Toddler: 2T / 3T / 4T
- Little Kids: YXS / YS / YM (5–8 yrs)
- Big Kids: YL / YXL (9–12 yrs)
Customization & Printing
Can I add a custom name and number?
Yes! For items in our custom collection, we provide professional personalization. Simply leave a note in the Remarks / Order Notes box at checkout specifying the exact name and number you'd like.
Can I request a specific name or style not shown?
Yes. Use the Remarks field at checkout to type what you need. Our workshop will match the lettering style and font layout as closely as possible to traditional team kit aesthetics.
How should I wash and care for a printed jersey?
To keep your numbers and prints sharp for years:
- Turn the jersey inside out before washing.
- Use cold water on a gentle cycle.
- Do not bleach or iron directly on the printed patches.
- Hang dry naturally — avoid high-heat tumble drying.
Shipping & Delivery
Do you offer free shipping?
Free standard shipping on orders over $69, with duties and taxes included (DDP) at checkout — meaning zero surprise fees upon delivery across all supported destinations. Orders under $69 ship at a flat rate displayed at checkout.
How long does processing and delivery take?
Timeline varies depending on item type:
- Non-custom items: Dispatched within 1–3 business days.
- Customized items: Printed and prepared in our workshop within 3–5 business days.
- Transit Delivery: 7–15 business days for North America and Europe, and 7–20 business days for other supported regions, with full online tracking provided.
Returns, Payment & Orders
What is your return policy?
We accept returns within 30 days of delivery on non-customized items in their original, unworn, unwashed condition with tags attached. Please note that custom or personalized items are final sale unless there is a manufacturing defect.
Can I change or cancel my order?
You can modify or cancel your order within 1 hour of placing it. Please contact our support team immediately with your order number.
Which payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express, JCB) and PayPal via a fully encrypted, secure checkout gateway.
How do I track my order?
Once dispatched, you will receive a shipping confirmation email containing your tracking number. You can also look up your status anytime on our Track Order page.
Still have a question? Reach the Team Kit Store support team at sportshub.service@outlook.com — we guarantee a response within 24 hours.